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Help and Support

Listed below is some of the most common questions and answers asked by our members.

1. How can I increase the amount of emails I received?2. Match Tests3. How to add YOUTUBE Files4. How to add more music and video's

1. How can I increase the amount of emails I received?Complete all the fields in your profile, if your not sure what to write ask a friend to write it for you. Add a couple of recent pictures.2. Match TestsAdding a test to your profile
1. Click create a new match test
2. Enter Match name, headline, and description – what the test is about
3. Click create New test

View existing match tests
1. Add a question to the newly created test,
Adding a question: Remember to select the test area using the drop down box (My match tests)
Make sure that you select Yes or No for the correct answer, e.g.
Do you like chocolate? And you select yes, if a member selects No then they won’t score a point. Use the view, delete accordingly you are able to correct any mistakes made to the answers you want.
2. Keep adding questions
3. Finished – view member’s tests3. How to add YOUTUBE FilesUpload a photo of yourself in the ‘My Photos’ album area of you account.

1. Go to www.YouTube.com and find a video you like copy its URL.
2. GO to your account click add ‘Photo & Files’ or use the right hand side menu and select ‘ My Albums’ > add album file
3. You will now be presented with three choices, select add ‘YouTube’ file. (NOTE YOU MUST HAVE A DEFAULT PHOTO OF YOURSELF, to upload other files).
4. Paste the copied YouTube URL link into the space provided
5. Decide what album to save the file into using the dropdown box, (we recommend the ‘My Photos’ album).
6. Add and description in the ‘File Description and select submit
7. The file will be added to your account, once approved.

DON’T MAKE A MISTAKE OF SELECTING THE WRONG ALBUM IN THE DROP DOWN MENU.

WE RECOMMEND THAT YOU USE THE ‘My Photos’ DEFAULT FIRST.

THERE SHOULD BE TWO FILES IN YOUR ACCOUNT –
1. A PHOTO OF YOURSELF
2. NEWLY ADDED FILE.

4. How to add more music and video'sAdding Video and Music
Make sure that you have added a default photo of yourself to the My Photos album.

1. Find the video, music file you like (2mb max for music).
2. From your account click add Photo & Files or use the right hand side menu and select My Albums add album file
3. You will now be presented with three choices, select which file you want to upload. (NOTE YOU MUST HAVE A DEFAULT PHOTO OF YOURSELF, to upload other files).
4. Locate the file on your computer using the browse button
5. Decide what album to save the file into using the dropdown box, (we recommend the My Photos album).
6. Add description in the File Description and select submit
7. The file will be added to your account, once approved.

PLEASE NOTE MOST PEOPLE MAKE A MISTAKE OF SELECTING THE WRONG ALBUM IN THE DROP DOWN MENU.
WE RECOMMEND THAT YOU USE THE My Photos DEFAULT FIRST. THERE SHOULD THEN BE TWO FILES IN THE ACCOUNT YOUR ORIGINAL PHOTO OF YOURSELF AND THE NEWLY ADDED FILE.
NEW ALBUMS CAN NOW BE CREATED.